Remote Support from Integrity...

At one time, helping a customer with a problem was done either by telephone support resolving your problems remotely there and then talking them through the issue step by step. If the issue couldn't be resolved in this way an on-site engineer would be needed. Telephone support is still widely used today and engineer visits will always be needed at some point but now we have the option of remote support through the internet too which has revolutionised computer support. 

It can be a lengthy process to give support over the telephone. In fact it can be a lengthy process just to understand what the problem is. By using our remote support tool SimpleHelp, we are able to provide fast, effective remote support to all of our customers and are able to resolve the vast majority of PC, Server and Backup issues in this way; there and then!

By simply browsing to the Integrity web site and clicking on Remote Support, entering some basic details and accepting the disclaimer, you will be connected to a technician who can assist in resolving your problems remotely there and then, without having to wait for an engineer to arrive on-site...it's that simple!

Remote Support Benefits

• We are able to assist customers better and faster with there computing problems by taking control of their machine
• No time is wasted by the user in having to be talked through problems
• Remote support provides a Simplified customer experience. Just visit our website with software no install required and we can connect to you
• All connection issues are removed - Integrity Remote support works through Firewalls, NAT and HTTP proxies
• Support sessions are very secure and you the customer are in control of the connection
• Our support tool allows us to connect to machines with any operting system